Am I missing something? You said wye primary , 120/208 wye secondary , right? But you also said floating neutral buss? Just asking to be clear, so the secondary buss neutral is floating and there is no ties to the primary neutral which is grounded, correct? It seems weird that the secondary neutral is not grounded, it must be hooked up to a grounded service, right? Or is this one of those situations where a wye/ wye bank is built , neutral is supplied to the customer but not necessarily used? It does not make sense to me to have a floating secondary neutral . Also we tie all neutrals together , primary and secondary