There is more than a few variables in that equation. First off Remember that serviceman will be working alone most of the time and that kinda sucks both from a safety standpoint and a work load aspect. If the workload aint too bad and all he does is secondary work he can still get hung out to dry if sumpin goes amiss. Next is the amount of knowledge needed to actually be a decent troubleman. When one of em calls in a bad pot or wire down he should also be prepared to answer bout a million question from the super like what could we get by with or how can we acess it and how many folks need to be sent out to accomplish the job.Couple that with bad weather on a routine work day and while most of the linemen are sittin on their ass That service guy is gonna be bowed up.Not all customers are dumb and some of em can ask some pretty complex questions, Better be prepared to answer em. Some can be downright nasty when faced with being cut off. At most utilities a troublemans position usta be a preferred job......... But thats long since passed and now they cant hardly give a troublemans job away.From my perspective a good troubleman hasta be every bit as sharp as the linemen , and there is no one to spell him off when fatigue sets in, Unlike a linecrew. So 104 percent dont sound like much for the trade off to me.Been there done that and have the tee shirt.Trust me a linemans job is better and less stressful.